1. Pick a product that matches your desired size & orientation
2. Select a piece style. Classic cut, Victorian (random) Cut or Whimsical Style with themed pieces.
3. Add a title for the label on the lid & spine of the box. Up to 28 characters are available.
4. Upload your image and adjust to fit inside the frame. Please allow up to 5mm bleed around the edges to account for material trimmed during the laser cutting process. The upload tool will tell you if there are any issues with image quality.
5. Check out and leave the rest to us!
We strive to produce the finest custom laser cut wooden puzzles in the World.
Custom puzzles are made using the same exceptional materials and techniques as our regular puzzles and are designed to last at least 100 years without fading or peeling.
We use a 1/4" specialist formaldehyde-free Birch, Maple, Cherry or Mahogany plywood depending on seasonal availability.
Images are giclee printed with archival paper and specialist pigment inks - the same as you would get on a fine art print.
Your puzzle will be presented in one of our elegant wooden boxes, complete with your custom title and optional additional text on the front side.
A small giclee printed reference image will also be included inside the box.
We recommend a minimum of 300ppi for your images, although our upload portal will allow a minimum of 200ppi. Most photos from modern smartphones on highest quality settings will suffice for smaller puzzles. Avoid using images taken directly from social media, screenshots or messaging apps.
Other factors that make a good image are lots of bold colors and not having too many areas that are all the same color, such as large patches of clear sky in scenic photos.
We do not edit your images, but you can adjust them yourself during the upload process.
Please remember that you must have the rights to use the image that you send us. You assume legal responsibility for any image that we transfer to a puzzle on your behalf.
We reserve the right not to produce a puzzle containing any image that we feel could harm our brand, such as politically motivated or obscene pictures. A full refund and explanation will be provided if we decide not to produce your puzzle for this reason.
The size of your puzzle and number of pieces, will have a big effect on difficulty.
In addition, the style of the pieces can present different challenges, for example some of our whimsical puzzles contain straight-edged pieces in places that aren't just the border, making them more challenging. Having lots of pieces with similar colors will also add to the difficulty.
Creating custom jigsaw puzzles is a time-consuming process. We always strive to process orders as quickly as possible, but please allow up to 30 days for delivery (longer for international orders).
If you are in a rush, please contact us prior to ordering and we will do our absolute best to assist.
Due to the uniqueness of custom puzzles we are unable to accept returns unless we have made an error or there is damage on arrival. Please inspect your puzzle immediately upon receipt and inform us of any issues within 48 hours.
If you wish to purchase larger quantities of a single design, please contact us for a wholesale quote.
Please note that the purchase of custom puzzles for resale purposes is not permitted without our permission.